Activation Problem

edited February 2017 in Express Support

Hi there,

I have been trying to activate Hitfilm Express 4 all day without any luck. I have read the other forums but I don't seem to be coming right. I am running Windows 10 and I have my activation code from my account. 

When I click on "Activate and Unlock", I type in my email and password and it states that my computer is activated. When it says "close and restart program" it does nothing and the activation screen pops up again. I have restarted the program, my computer and uninstalled the program and it still does not want to activate. All I want to do is export the video as a file and not on Youtube.

Can someone please help me. 

Comments

  • Sorry you are having trouble activating. It sounds like something isn't syncing properly between your online account and your installation of the software. Please follow these instructions to reset your activation.

    1. In HitFilm, open the Options from the File menu, then select the Activation tab. Deactivate the software, then close HitFilm.
    2. Login to your online account here: http://hitfilm.com/account
    3. Deactivate any activations of the software listed there.
    4. Restart your computer.
    5. Launch HitFilm and re-activate using your account login info.

    Please let us know if you need any further assistance.

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