I import an MP4 file and all that comes up is audio.

edited January 20 in Express Support

Just imagine importing an MP3 clip, but there is supposed to be a video with it because it's an MP4 file.

To work around this bug I have to literally upload it to some website and then download it from there, but then the video loses quality.

Help me fix this stupid glitch.

Comments

  • @mallardbread ;  Sounds like there is something messed up with the MP4 information and it needs recoding.  There are several programs that will do what uploading and downloading is doing right in your computer.  I like Xmedia Recode, but a number of the pros here prefer VirtualDub.  Both are free downloads.  Just load your MP4 into one of them and export it back out as an MP4 and Hitfilm should be able to use it then.  Hope this helps you out.

  • An MP3 file cannot have video. Not possible for the file format.

    Does your file have an MP3 file extension?

    If yes, then rename the file extension to something appropriate. Probably MP4.

    Hitfilm identifies files by extension so that needs to be correct.

    First we need to know what your file actually contains. Video and audio wise. Copy/paste a text report from the free MediaInfo utility here. Then we can start to help.

  • edited January 22

    @NormanPCN

    The file isn't an MP3, its an MP4 file, what I meant was when you import the file it acts like an MP3 file, like if there was no video, just audio. Not even a black screen, just audio.

    This is the file.This is what comes up in hitfilm.

    This is the report I exported from MediaInfo. I compressed the file using HandBrake with H.265, I wonder if that broke it or something, but that never has happened before, and I use the same settings every time.

    General

    Complete name : C:\Users\(myuserhere)\Videos\SFM\retribution_1.mp4
    Format : MPEG-4
    Format profile : Base Media / Version 2
    Codec ID : mp42 (isom/iso2/mp41)
    File size : 4.31 MiB
    Duration : 29 s 934 ms
    Overall bit rate mode : Variable
    Overall bit rate : 1 207 kb/s
    Encoded date : UTC 2018-01-18 00:09:01
    Tagged date : UTC 2018-01-18 00:09:01
    Writing application : HandBrake 1.0.7 2017040900

    Video
    ID : 1
    Format : HEVC
    Format/Info : High Efficiency Video Coding
    Format profile : Main@L4@Main
    Codec ID : hev1
    Codec ID/Info : High Efficiency Video Coding
    Duration : 29 s 934 ms
    Bit rate : 1 038 kb/s
    Width : 1 920 pixels
    Height : 1 080 pixels
    Display aspect ratio : 16:9
    Frame rate mode : Constant
    Frame rate : 30.000 FPS
    Color space : YUV
    Chroma subsampling : 4:2:0
    Bit depth : 8 bits
    Bits/(Pixel*Frame) : 0.017
    Stream size : 3.70 MiB (86%)
    Writing library : x265 2.1:[Windows][GCC 5.3.1][64 bit] 8bit
    Encoding settings : wpp / ctu=64 / min-cu-size=8 / max-tu-size=32 / tu-intra-depth=1 / tu-inter-depth=1 / me=1 / subme=2 / merange=57 / no-rect / no-amp / max-merge=2 / temporal-mvp / no-early-skip / rskip / rdpenalty=0 / no-tskip / no-tskip-fast / strong-intra-smoothing / no-lossless / no-cu-lossless / no-constrained-intra / fast-intra / open-gop / no-temporal-layers / interlace=0 / keyint=300 / min-keyint=30 / scenecut=40 / rc-lookahead=15 / lookahead-slices=6 / bframes=4 / bframe-bias=0 / b-adapt=0 / ref=3 / limit-refs=3 / no-limit-modes / weightp / no-weightb / aq-mode=1 / qg-size=32 / aq-strength=1.00 / cbqpoffs=0 / crqpoffs=0 / rd=2 / psy-rd=2.00 / rdoq-level=0 / psy-rdoq=0.00 / log2-max-poc-lsb=8 / no-rd-refine / signhide / deblock=0:0 / sao / no-sao-non-deblock / b-pyramid / cutree / no-intra-refresh / rc=crf / crf=22.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / ipratio=1.40 / pbratio=1.30
    Encoded date : UTC 2018-01-18 00:09:01
    Tagged date : UTC 2018-01-18 00:09:01
    Color range : Limited
    Color primaries : BT.709
    Transfer characteristics : BT.709
    Matrix coefficients : BT.709

    Audio
    ID : 2
    Format : AAC
    Format/Info : Advanced Audio Codec
    Format profile : LC
    Codec ID : mp4a-40-2
    Duration : 29 s 908 ms
    Bit rate mode : Variable
    Bit rate : 160 kb/s
    Channel(s) : 2 channels
    Channel positions : Front: L R
    Sampling rate : 44.1 kHz
    Frame rate : 43.066 FPS (1024 SPF)
    Compression mode : Lossy
    Stream size : 584 KiB (13%)
    Title : Stereo / Stereo
    Language : English
    Default : Yes
    Alternate group : 1
    Encoded date : UTC 2018-01-18 00:09:01
    Tagged date : UTC 2018-01-18 00:09:01

     

  • Triem23Triem23 Moderator

    Hitfilm doesn't read h.265/HVEC

    Try retranscoding your original video to h.264/mp4. This will fix your issue.

  • Well, that's unfortunate. I'm animation some stuff and I split all of them up into individual clips, so I guess for now my hard drive will fill up 4 gigabytes, but that's temporary.

    Really hope they update that soon.

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