Activation failure

edited December 2017 in Pro Support

Dear all,

I hope this is not the wrong place to ask, but I have a serious problem activating the software (Hitfilm Pro).

I recently purchased and have received an activation code. When I start HF (on a Macbook Pro, High Sierra) the activation screen opens. I log in, enter my activation code and it just falls back to the previous screen.

When I log in the website and check my account it says the status of my order is refunded, the status of the license is enabled. But I just can't activate it. But my paypal account has been charged.

Any clue? Support does not answer.

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