Prores File causes Crash

edited November 23 in Pro Support

I'll provide a ticket if needed. I tried to use a Prores file from the Rody Polis Action VFX collection and Hitfilm PRO 6 immediately crashes  if I try to use the trimmer.  If I just put the file on the timeline, part of the video is displayed on the top and the rest is displayed on the bottom.    None of these issues happen with HitFilm Pro 2017.

 

As an example use Fireball_0002_2K.mov

I think I sent at least 3 crash reports this afternoon. 

In addition, I get an immediate crash if I try to use a ProRes file on the editor timeline.

 

Comments

  • Is this on Windows or Mac? We can try tomorrow in the office but could you send us a support ticket with the media file that crashes?

    I'm pretty sure that we've tried importing some prores files during testing but we may have missed something, there are tons of formats...

  • Hello @CedricBonnier ;

    Windows 10

    I7-4770  32 Gig Ram  Nvidia GeForce GTX 750TI

    I would also like to reiterate that this problem does not happen with Hitfilm Pro 2017  or other installed editors.

    thanks for the quick response.

    I also created a support ticket.  I am able to duplicate this problem using any Prores file from the Rody Polis Action VFX collection.  

    I would also like to reiterate that this problem does not happen with Hitfilm Pro 2017  or any other installed editors.

     

  • edited November 24

    Yep. I can also reproduce a crash with ANY Prores 4444 file on the editor timeline on a PC. Dump file created and sent to support. Prores 422 files on the editor timeline does not seem to produce a crash

    Seems to be ok if you make the Prores 4444 file a comp first and then add to the editor timeline.

  • @BobDiMarzio We can reproduce it here, thanks for reporting this. We'll investigate what's causing it and fix this asap. Sorry about the inconvenience.

  • @CedricBonnier ; Thanks.   I'm relieved that it was not an obscure issue that only affected my machine.

    @Graymotion ;  The files I'm using  are  2k  with alpha which even after converting to a comp will display oddly

    For anyone interesting, here is the Media Info for one of the problem files.

    General
    Complete name : H:\Action VFX-Rody Polis\Fire Ball at Camera\Fireball_0013_2K.mov
    Format : MPEG-4
    Format profile : QuickTime
    Codec ID : qt 2005.03 (qt )
    File size : 237 MiB
    Duration : 1 s 201 ms
    Overall bit rate mode : Variable
    Overall bit rate : 1 657 Mb/s
    Encoded date : UTC 2016-04-10 06:26:40
    Tagged date : UTC 2016-04-08 06:32:06
    Writing library : Apple QuickTime
    ©TIM : 00:00:06:40
    ©TSC : 2997
    ©TSZ : 50

    Video
    ID : 1
    Format : ProRes
    Format version : Version 1
    Format profile : 4444
    Codec ID : ap4h
    Duration : 1 s 201 ms
    Bit rate mode : Variable
    Bit rate : 1 650 Mb/s
    Width : 2 048 pixels
    Height : 1 080 pixels
    Display aspect ratio : 1.896
    Frame rate mode : Constant
    Frame rate : 59.940 (60000/1001) FPS
    Color space : YUV
    Chroma subsampling : 4:4:4
    Scan type : Progressive
    Bits/(Pixel*Frame) : 12.444
    Stream size : 236 MiB (100%)
    Writing library : Apple
    Language : English
    Encoded date : UTC 2016-04-10 06:26:40
    Tagged date : UTC 2016-04-10 06:26:40
    Color primaries : BT.709
    Transfer characteristics : BT.709
    Matrix coefficients : BT.709

    Other
    ID : 2
    Type : Time code
    Format : QuickTime TC
    Duration : 1 s 201 ms
    Time code of first frame : 00:00:06:40
    Time code, striped : Yes
    Language : English
    Encoded date : UTC 2016-04-10 06:26:40
    Tagged date : UTC 2016-04-10 06:26:40

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