HF4 Pro mocha - file corrupted or unsupported format (Resolved)

edited November 2015 in Express Support

Hi. I have just installed new HF4 pro. I can't open any footage in new mocha. Same footage opens normaly in mocha from HF3 pro. In HF4 mocha shows an error:

Failed to open file 'E:\video\MVI_7705.MOV'.

The file is corrupted or in an unsupported format.

Please visit the media support page: http://imagineersystems.com/support/imageio/

 Edit:

File format is  quicktime 1280x720@50fps, 24bit color, AVC/H.264 Codec.

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