HitFilm3 Trial won't start (spinning cursor - then nothing)

edited June 2015 in Express Support

Every time I launch I get the spinning "busy" cursor then it stops and HitFilm doesn't start.

My system hardware is:

HP EliteBook 8570w, Core i7, 8GB Ram, NVidia Quadro K1000M 2GB

Windows 7 64-bit w/ Service Pack 1

Symantec Endpoint Protection with configured Centralized Exception for Program Files/FxHome/HitFilm 3 Pro

*latest NVidia drivers installed.

Your help in solving this would be greatly appreciated

Comments

  • Your GPU might be the problem here. HitFilm is made to make the best out of consumer GPUs, and doesn't work very well (and in this case, if you're unlucky, not at all) with the pro models like the quadro series. Have you tried opening a support ticket for this issue?

  • I'd also suggest temporarily disabling Symantec, just in case it's doing anything weird (even with exceptions, some anti-virus programs are still way over zealous).

  • Thanks for the suggestions.  I haven't opened a ticket since I was able to get HitFilm installed and working on a "standard" desktop machine.

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