Frequent crashes on Retina 5K iMac

edited January 2015 in Express Support

I just got 3 Pro, and have been creating some text with 3d environments, and the software and interface is great, but it's completely blocked out by the fact that it CONSTANTLY crashes. It literally (I actually mean LITERALLY) crashes, on average, about once ever 40 seconds of using the software. Sorry, but it completely ruins the experience. 

(P.S, it's not my computer. I'm running it on a fully spec'd Retina 5K iMac.)

Comments

  • Thanks for the report. This isn't something we've had reported by others, which does suggest that it's related to either your hardware or other software on your computer. The first thing is to try to pin down what's causing the problem.

    Do you encounter any specific error messages during the crashes?

    When you say "fully spec'd", can you be a bit more specific?

    Do you have any security/firewall/antivirus software installed?

    Does the program crash every 40 seconds only if you're using specific features? If you start the program and then don't do anything, does it still crash after 40 seconds? If there are specific steps we can follow to recreate the crash here it would help us pinpoint what's going on.

    Thanks!

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