We got a brand new computer so that we could run HITFILM3 PRO but it crashes when tryning to open a file. A window pops up sayingthat hitfilm got an error and that it has to exit. Runing windows 8.1 with nvidea GeForce GT 740M
The GPU seems to match the minimum specs, but mobile cards can have some issues. Anyways, this seems like you best raise a support ticket directly from here: http://hitfilm.com/questions/submit
Also, as they're going to ask you those, try to include as many specs as possible, like cpu, ram, os and gpu.
Same problem as above, but running Intel HD 4000 graphics card. Was excited, now annoyed.
@TylerGeeson The gpu was just a guess, it might as well be another issue. As said, best to raise a support ticket for cases like this, so the hitfilm guys can figure out whats going wrong.
First and foremost make sure your drivers are up to date especially on nvidia cards with HF 3. There have been issues in this area. Just because it's a new PC doesn't mean the drivers are up to date. If this doesn't work then submit a ticket to support.
On the HD4000 PC I would still check drivers but also submit a support ticket giving all the details of your PC specs as @Robin said above. It's vital the support guys have as much detail as possible to sort the problem for you.
HF3 should work on both these configurations.
So sorry to hear you guys are having issues. Please do, as the others have stated, send us a support ticket so that we can fix this problem for you as soon as possible.
The issue here is most likely the fact that your laptop has multiple GPU's & HitFilm is using the Intel HD GPU present when it should be using the stronger dedicated Nvidia card. You can read about how to set-up your laptop with multiple GPU's in the link below:http://nvidia.custhelp.com/app/answers/detail/a_id/2615/~/how-do-i-customize-optimus-profiles-and-settings?
@ KirstieT : I uploaded the Data as requested by Hitfilm... I dont have the Issue all the Time, just "sometimes"... do I need a Support Ticket anyway? Otherwise I would just wait for the next Update. FXHome is pretty fast with them...
You could wait for the next update @Grisby but there isn't any guarantee that the new update will contain fixes to your issue - specifically if it's just the case that your multiple GPU's are set up incorrectly. I would recommend that you send in a support ticket anyway. Can't hurt - and regardless of how often it happens - it would be better if it didn't happen at all
Thanks for the Answer, KirtieT. :-)Ok. I'm working on a Laptoop (Acer Aspire 772G with i7-4702MQ 2,2GHz and the additional Grafikcard NVIDIA GeForc GTX 760M, 16GB DDR3 Memory. I will send that Information to a Ticket, perhaps it will help also others.Greetings,Chris :-)
Hi @KirstieT : You send me an answer the next Day, but I don't know, how to find that again. You told me to assign Hitfilm to the NVidia-Card and to update that Driver...MANY Thanks, that fixed the Problem! :-)Greetings,Chris :-)
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