importing MP4 showing no video just audio.

ok so I'm kind of new at editing videos and I need some help.

I recorded some gameplay from my XBOX1x through a My Passport ultra external hard drive. it records games up to 1hour in 4K, and I can view the video on my computer but when I upload it to hitfilm express program it only shows the audio but no video. am I doing something wrong or could it be the computer's performance? the file shows as MP4 tho. if could help me out with this it would be awesome thank you.

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