Hitfilm 2017 Express doesn't run after update.

edited October 23 in Express Support

Hi

When I run Express 2017 I get the following error. Have uninstalled and reinstalled with the same result:

Any help to get it working appreciated.

https://ibb.co/nMZSD6

Thanks
Richard

Win 7x64 Pro/8GB

Comments

  • edited October 24

    Ive just installed Express 2017 on a new computer that reaches all the requirements, and it gives me the following error:

     

    We're Sorry.

    HitFilm Express 2017 has encountered an problem and has to exit.

    To help us fix this problem, please send the crash report to us.

     

    Ive used express 2017 before, and it's worked swimmingly, so i dont understand  why its not working now,

  • Triem23Triem23 Moderator

    @Mason_ @craftycurate I merged your threads since same issue same day.

    Ok, from the beginning. Specs, CPU, GPU, OS, RAM and storage. Antivirus? Have you changed anything else? New software, Windows updates, etc?

    That generic error tells us nothing. May be better to just contact support.

    http://hitfilm.com/questions/submit

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