[Resolved] When I import 1080p interlaced .MOV file it always crash

edited June 19 in Pro Support

So i've been using hitfilm for a while with low quality content so now when i buyed a better camera that shoot 1080p 60 fps, and always when i try to import the program crash i can still import lower quality, but not my new content. I use Windows 10 with an AMD FX 6350, 8 gigs of ram and a GTX 960 2 gb. 

Comments

  • Triem23Triem23 Moderator

    What is the new camera? 

  • edited May 31

    Also, providing a MediaInfo report on a/the file causing a crash. You can copy/paste the text format report from MediaInfo into a post here.

    Also, when you say crash, what specifically do you mean. Does Hitfilm close with or without an error dialog? Does it hand or go unresponsive?

  • edited June 1

    Triem23NormanPCN I've buyed a Nikon 1 V2. When it crash there's no error code it stops responding and when i try to click its say that hitfilm stopped working.

  • NormanPCN 

    Here is MediaInfo

    Complete name : I:\DCIM\312NC1V2\DSC_0332.MOV
    Format : MPEG-4
    Format profile : QuickTime
    Codec ID : qt 2007.09 (qt /niko)
    File size : 7.31 MiB
    Duration : 2 s 903 ms
    Overall bit rate mode : Variable
    Overall bit rate : 21.1 Mb/s
    Encoded date : UTC 2017-05-30 19:28:34
    Tagged date : UTC 2017-05-30 19:28:34
    NCDT : NCTG

  • edited June 1

    @SirJohnSmith The mediainfo report you listed is a major subset of the info MediaInfo reports. It appears to be only the general information. Please provide the full report.

    Select the Text view format. Select all displayed data and copy/paste into this thread.

    Now that you specified the source camera, and it is a Nikon digicam, it is a little surprising you are having problems with a Nikon DSLR/digicam type file. The MediaInfo report will give more details and leave less to the imagination.

    What the info you did report the file is pretty small. Maybe you could post the file somewhere and we could try importing the file on our machines.

    For reference here is an  example MediaInfo report.

    General
    Complete name : ...\camera samples\Canon 7D 1080p30.mp4
    Format : MPEG-4
    Format profile : QuickTime
    Codec ID : qt 2007.09 (qt /CAEP)
    File size : 59.6 MiB
    Duration : 10 s 777 ms
    Overall bit rate : 46.4 Mb/s
    Encoded date : UTC 2015-12-08 14:20:53
    Tagged date : UTC 2015-12-08 14:20:53

    Video
    ID : 1
    Format : AVC
    Format/Info : Advanced Video Codec
    Format profile : Baseline@L5
    Format settings, CABAC : No
    Format settings, ReFrames : 1 frame
    Format settings, GOP : M=1, N=15
    Codec ID : avc1
    Codec ID/Info : Advanced Video Coding
    Duration : 10 s 777 ms
    Bit rate : 44.9 Mb/s
    Width : 1 920 pixels
    Height : 1 080 pixels
    Original height : 1 088 pixels
    Display aspect ratio : 16:9
    Original display aspect ratio : 16:9
    Frame rate mode : Constant
    Frame rate : 29.970 (30000/1001) FPS
    Color space : YUV
    Chroma subsampling : 4:2:0
    Bit depth : 8 bits
    Scan type : Progressive
    Bits/(Pixel*Frame) : 0.722
    Stream size : 57.7 MiB (97%)
    Language : English
    Encoded date : UTC 2015-12-08 14:20:53
    Tagged date : UTC 2015-12-08 14:20:53
    Color range : Full
    Color primaries : BT.709
    Transfer characteristics : BT.709
    Matrix coefficients : BT.601

    Audio
    ID : 2
    Format : PCM
    Format settings, Endianness : Little
    Format settings, Sign : Signed
    Codec ID : sowt
    Duration : 10 s 777 ms
    Bit rate mode : Constant
    Bit rate : 1 536 kb/s
    Channel(s) : 2 channels
    Channel positions : Front: L R
    Sampling rate : 48.0 kHz
    Bit depth : 16 bits
    Stream size : 1.97 MiB (3%)
    Language : English
    Encoded date : UTC 2015-12-08 14:20:53
    Tagged date : UTC 2015-12-08 14:20:53

  • NormanPCN 

    General
    Complete name : I:\DCIM\312NC1V2\DSC_0332.MOV
    Format : MPEG-4
    Format profile : QuickTime
    Codec ID : qt 2007.09 (qt /niko)
    File size : 7.31 MiB
    Duration : 2 s 903 ms
    Overall bit rate mode : Variable
    Overall bit rate : 21.1 Mb/s
    Encoded date : UTC 2017-05-30 19:28:34
    Tagged date : UTC 2017-05-30 19:28:34
    NCDT : NCTG

    Video
    ID : 1
    Format : AVC
    Format/Info : Advanced Video Codec
    Format profile : High@L4
    Format settings, CABAC : Yes
    Format settings, ReFrames : 2 frames
    Codec ID : avc1
    Codec ID/Info : Advanced Video Coding
    Duration : 2 s 903 ms
    Bit rate : 19.9 Mb/s
    Width : 1 920 pixels
    Height : 1 080 pixels
    Display aspect ratio : 16:9
    Frame rate mode : Constant
    Frame rate : 59.940 (60000/1001) FPS
    Original frame rate : 29.970 (30000/1001) FPS
    Color space : YUV
    Chroma subsampling : 4:2:0
    Bit depth : 8 bits
    Scan type : Interlaced
    Scan type, store method : Separated fields
    Scan order : Top Field First
    Bits/(Pixel*Frame) : 0.160
    Stream size : 6.89 MiB (94%)
    Language : English
    Encoded date : UTC 2017-05-30 19:28:34
    Tagged date : UTC 2017-05-30 19:28:34
    Color range : Full
    Color primaries : BT.709
    Matrix coefficients : BT.601
    colour_primaries_Original : BT.709
    transfer_characteristics_Original : BT.470 System M
    matrix_coefficients_Original : BT.601

    Audio
    ID : 2
    Format : AAC
    Format/Info : Advanced Audio Codec
    Format profile : LC
    Codec ID : 40
    Duration : 2 s 880 ms
    Bit rate mode : Variable
    Bit rate : 128 kb/s
    Maximum bit rate : 192 kb/s
    Channel(s) : 2 channels
    Channel positions : Front: L R
    Sampling rate : 48.0 kHz
    Frame rate : 46.875 FPS (1024 spf)
    Compression mode : Lossy
    Stream size : 44.1 KiB (1%)
    Language : English
    Encoded date : UTC 2017-05-30 19:28:34
    Tagged date : UTC 2017-05-30 19:28:34

     

     

    It works with lower quality but with the highest it dont work...

  • @SirJohnSmith Very curious. That media is interlaced. I have never heard of a digicam that output interlaced media.

    The media is not 60 frames per second but rather 60 fields per second interlaced which is 30 frames per second.

    Hitfilm does not work well with interlaced media and you are better off just recording at 30 fps progressive.

    If you use the 60i media then your timeline should be 30 fps (29.97) and then you will/may want to use the deinterlace effect. That effect will lower quality some depending on settings. The camera media may be recorded progressive but stored in file as interlaced. Such media may not really need the deinterlace effect.

     

  • Aladdin4dAladdin4d Moderator
    edited June 1

    Well first thing is that's not 1080p @60fps. It's actually interlaced footage stored as 60 fields per second. HitFilm doesn't like interlaced footage under the best of circumstances and I wouldn't be surprised if this kind of footage in an MOV is a big chunk of the problem. Try changing the file extension from MOV to MP4 and then see if HitFilm will import it. If it works then you'll need to apply the Deinterlace effect and I suspect anything other than 29.97 fps project will you give unexpected results.

    As far as I know your camera isn't actually capable of recording 1080p video @60fps. What it can do is burst capture stills at up to 60 stills per second for up to 2 seconds at a time.

    EDIT: Just checked the reference manual for your camera. The 1080 video option is interlaced only, not progressive. To get 60 fps progressive from that you'll have to de-interlace using field interpolation in something other than HitFilm like VirtualDub.

    The 1080 "progressive" option for your camera is the Motion Snapshot mode. This is a burst capture of stills like I mentioned earlier. According to the reference manual stills are captured at a rate of 60 stills per second for 1.6 seconds then played back at 24 fps for about 4 seconds of slow motion.

  • NormanPCNAladdin4d I will try changing some stuff and see if i get it to work properly thanks for the help.

  • Aladdin4d 

    Is there any fast and good way to change mov to mp4?

  • Aladdin4dAladdin4d Moderator

    To try it all you need to do is change the extension from MOV to MP4 so from DSC_0332.MOV to DSC_0332.MP4. In case you need to know how to view extensions......

    http://www.thewindowsclub.com/show-file-extensions-in-windows

  • NormanPCNAladdin4d 

    Now it works! Thanks a lot!

This discussion has been closed.