[Resolved] Mocha Gone in Latest Update?

edited June 19 in Pro Support

Is it just me or did Mocha disappear in the latest update? 

Comments

  • Triem23Triem23 Moderator

    Just you, I think. 

  • I've got Mocha HF. Tedinator01 - Did you try re-installing HF?

  • AdyAdy Staff

    @Tedinator01 - Any update on this?

  • I've deactivated, uninstalled, reactivated, reinstalled, and done a rain dance. Still nothing has worked so far. 

  • AdyAdy Staff

    @Tedinator01 - Can you try deleting your plug-in cache for me? I have pasted the default location below for you, this may be different if you have Windows installed somewhere else of course. The location is hidden, so you may need to show hidden folders & files in your Windows installation;

    C:\ProgramData\FXHOME\HitFilm Pro 2017\ofxPluginCache

    Delete everything inside this folder & empty the trash can
    Restart HitFilm

    Let me know how you get on?

    Thanks,
    Ady

  • The only folders that I found that have the prefix "ofx" in them are: 

    • OFX (In HitFilm Express 2017 folder)
    • mochaHitFilm5.ofx.bundle (In HitFilm Express 2017 folder)
    • BCC_OFX_3DObjects.ofx.bundle (In HitFilm Express 2017 folder)
    • BCC OFX 10 (Boris FX, Inc folder)
    • OFX (HitFilm Pro 2017 folder)
    • BCC_OFX_3DObjects.ofx.bundle  (HitFilm Pro 2017 folder)
    • BCC Presets 10 OFX (Boris FX, Inc folder)
    • BCC Presets 9 OFX (Boris FX, Inc folder)

     

  • Triem23Triem23 Moderator

    Did you notice Ady wrote, "The location is hidden, so you may need to show hidden folders & files in your Windows installation?

  • I though that I had clicked "show hidden files and folders," but I was mistaken. The fix worked!!

    Thank you!!!

  • Triem23Triem23 Moderator

    Staff know their stuff. Glad you're up and running. 

  • AdyAdy Staff

    @Tedinator01 - Glad this is resolved! 

    @Triem23 - As always thanks for pointing people in the right direction, appreciated. :)

This discussion has been closed.