[Fixed] Activation issues 12-13th March

DanielGWoodDanielGWood Staff
edited March 13 in Everything Else

A system error prevented activation of all products from around 03:10 on the 12th March, until 09:10 on March 13th. We have now fixed the problem and are investigating what went wrong.

It would not have been possible to activate or reactivate software in this time, users who already had their software activated should not have been affected.

Our apologies for the inconvenience.

Comments

  • Well im still not able to activate my account, or its still asking me to activate on exporting , says its in demo mode, so i click to log in and activate only when i enter the my key nothing happens :(

  • @SimonCunvin

    It sounds like something isn't syncing properly between your online account and your installation of the software. Please follow these instructions to reset your activation.

    1. In HitFilm, open the Options from the File menu, then select the Activation tab. Deactivate the software, then close HitFilm.
    2. Login to your online account here: http://hitfilm.com/account
    3. Deactivate any activations of the software listed there.
    4. Restart your computer.
    5. Launch HitFilm and re-activate using your account login info.

  • Ok thanks for that, but since getting back home, and before reading your message, i tried again and it activated this time, thankyou

  • Glad to hear it!

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