[SOLVED] HitFilm 4 force crashing!

edited December 2016 in Pro Support

Hello and thank you for your time. I have been experiencing a problem with HitFilm 4. Whenever I go to import a file it force crashes and this error happens every time I try to do so. If anyone has a answer I would be very happy to hear it. Thank you!

Comments

  • Let's start with your system specs. CPU, GPU, OS, RAM and storage. Usually this error is either an under-spec machine or out of date GPU drivers. 

  • On my laptop I have:

    1TB of empty storage

    16GB of RAM

    A Intel 6th gen i7

    And a Nvidia Geforce GTX 970

    If you have any suggestions about anything I would be glad to hear it. Thanks!

  • Is the laptop a Dell? Dell Backup & Recovery software will cause many applications (including HitFilm) to crash when they try to access a Windows Explorer dialog for tasks like importing.

  • Yes it is! I have a Alienware 17, how can I fix this problem?

  • Thank you so much for your time and effort! This has to be some of the best customer service I have ever seen!

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