Problem signature: Problem Event Name: APPCRASH Application Name: HitFilmPro.exe Application Version: 5.0.5916.16192 Application Timestamp: 582beb87 Fault Module Name: libfbxsdk.dll Fault Module Version: 2017.0.1.44954 Fault Module Timestamp: 56ac1c66 Exception Code: c000001d Exception Offset: 0000000000422fd0 OS Version: 6.1.7600.2.0.0.256.1 Locale ID: 1033 Additional Information 1: 2955 Additional Information 2: 295527da68eb808496805f94cb4502c2 Additional Information 3: 7dad Additional Information 4: 7dadf124237a3dd3163f50d5a0879873
Hi @rajanroy I'm sorry you are having issues with the software. Could you provide us with more info please? What were you doing when the crash occurred? Were you trying to open a 3D model in FBX format? If so would you be able to send us that model file?
i can't open my saved hfp file in hit film 4 express. Every time i want to open my file it shows "the contents of the file cannot be read" message . i have to done my job by today and it say error. please help me thank you
I just installed hitfilm but couldn't open it. The popup says "hitfilm 2017 has stopped working" please suggest.
Problem signatureProblem Event Name: APPCRASHApplication Name: HitFilmExpress.exeApplication Version: 5.0.6718.7202Application Timestamp: 596d6c3fFault Module Name: LavasoftTcpService64.dllFault Module Version: 184.108.40.206Fault Module Timestamp: 555dc671Exception Code: c0000095Exception Offset: 0000000000008902OS Version: 10.0.15063.2.0.0.768.100Locale ID: 16393Additional Information 1: f11aAdditional Information 2: f11ae8ea02e7aa6e9453603f196f9181Additional Information 3: f53cAdditional Information 4: f53c911e39dab7450c0b2ae21b0a6375
Extra information about the problemBucket ID: d4f6b467f969403bba999ef4cbc3e0d7 (120800378034)
@Deepchaya the crash report is listing LavasoftTCPservice as the faulty module. This is Malware, not Hitfilm.
You need to clean your Windows.
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