HitFilm Pro 2017 not starting

edited November 2016 in Pro Support

I just upgraded to Hitfilm Pro 2017 from Hitfilm 4 Pro (which ran fine). When I try to start Hitfilm Pro 2017 the icon shows in the taskbar quickly and then disappears . I cant get any further than that and the program never starts. I turned off all virus protection and my video drivers are up to date. ANY ADVICE!!!

Comments

  • @Volmadman try restarting your machine.

    If this doesn't fix it, could you please give us more details about your system specs?

  • edited November 2016

    Restarting doesn't help. It always does the same thing when I try to start it.

    I tried to reinstall Hitfilm 4 Pro and it works great

    My Specs

    OS Name Microsoft Windows 10 Home
    Version 10.0.14393 Build 14393

    System Manufacturer System manufacturer
    System Model System Product Name
    System Type x64-based PC
    System SKU SKU
    Processor Intel(R) Core(TM) i7-4930K CPU @ 3.40GHz, 3300 Mhz, 6 Core(s), 12 Logical Processor(s)
    BIOS Version/Date American Megatrends Inc. 4805, 2/2/2016
    SMBIOS Version 2.7
    Embedded Controller Version 255.255
    BIOS Mode UEFI
    BaseBoard Manufacturer ASUSTeK COMPUTER INC.
    Secure Boot State On
    PCR7 Configuration Binding Not Possible
    Locale United States
    Hardware Abstraction Layer Version = "10.0.14393.206"
    Installed Physical Memory (RAM) 24.0 GB
    Total Physical Memory 23.9 GB
    Available Physical Memory 19.4 GB
    Total Virtual Memory 47.9 GB
    Available Virtual Memory 40.5 GB
    Adapter Description NVIDIA GeForce GTX 780 - I have 2 cards in SLI mode tried disabled and did same thing

    I noticed also that the activation screen never came up. It says none currently on my account break down


    HitFilm Pro 2017
    Status : enabled
    Registered on 19th
    November 2016
    View installation
    instructions »serial removed
    None currently
    Ignite Pro 2017
    Status : enabled
    Registered on 19th
    November 2016
    View installation
    instructions »serial removed

    Moderator Edit. Removed user's activation info. 

  • You should probably remove the serial code ^^

  • @Filmtech good eye. I took care of it with mighty moderator power. 

    Volmadman if actual account info is needed, you'll want to go directly to support. 

    https://hitfilm.com/support

  • @VolMadMan - Did this issue get resolved?

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