Corrupted Imports (mp4 h.264 codec)

Mp4s created from Adobe Premiere, h264 codec. plays fine in media player/ everything else. comes up corrupted with that green bar that flickers with playback, , and exports with same. 

Corrupted MP4 Import

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  • Addition Info:
    Currently running Windows 10.

    Realise now that its any mp4 file. Tried recreating the video that was originally done in Adobe completely in Hitfilm., but the raw footage straight from a canon 6D exhibits the same issue. 

  • Hello,

    Please post a Mediainfo report of the file(s) that are causing trouble for you. Use "File" - "Export" and copy and paste that here.

  • ...and in case the next question is "How?": You can find Mediainfo by clicking on the blue text - which is a link - in @CNK 's post above.

  • Thanks for the assist.
    First Up - File exported from Adobe.

    General
    Complete name : W:\Exports\Chalis_1.mp4
    Format : MPEG-4
    Format profile : Base Media / Version 2
    Codec ID : mp42 (mp42/mp41)
    File size : 172 MiB
    Duration : 2 min 0 s
    Overall bit rate mode : Variable
    Overall bit rate : 11.9 Mb/s
    Encoded date : UTC 2016-07-06 06:39:43
    Tagged date : UTC 2016-07-06 06:39:47
    ©TIM : 00:00:00:00
    ©TSC : 24000
    ©TSZ : 1001

    Video
    ID : 1
    Format : AVC
    Format/Info : Advanced Video Codec
    Format profile : Main@L4.1
    Format settings, CABAC : Yes
    Format settings, ReFrames : 3 frames
    Format settings, GOP : M=4, N=23
    Codec ID : avc1
    Codec ID/Info : Advanced Video Coding
    Duration : 2 min 0 s
    Bit rate : 11.6 Mb/s
    Width : 1 920 pixels
    Height : 1 080 pixels
    Display aspect ratio : 16:9
    Frame rate mode : Variable
    Frame rate : 23.976 (24000/1001) FPS
    Minimum frame rate : 23.976 FPS
    Maximum frame rate : 24.000 FPS
    Standard : NTSC
    Color space : YUV
    Chroma subsampling : 4:2:0
    Bit depth : 8 bits
    Scan type : Progressive
    Bits/(Pixel*Frame) : 0.233
    Stream size : 167 MiB (97%)
    Language : English
    Encoded date : UTC 2016-07-06 06:39:43
    Tagged date : UTC 2016-07-06 06:39:43
    Color range : Limited
    Color primaries : BT.709
    Transfer characteristics : BT.709
    Matrix coefficients : BT.709

    Audio
    ID : 2
    Format : AAC
    Format/Info : Advanced Audio Codec
    Format profile : LC
    Codec ID : 40
    Duration : 2 min 0 s
    Source duration : 2 min 1 s
    Bit rate mode : Variable
    Bit rate : 317 kb/s
    Maximum bit rate : 368 kb/s
    Channel(s) : 2 channels
    Channel positions : Front: L R
    Sampling rate : 48.0 kHz
    Frame rate : 46.875 FPS (1024 spf)
    Compression mode : Lossy
    Stream size : 4.58 MiB (3%)
    Source stream size : 4.58 MiB (3%)
    Language : English
    Encoded date : UTC 2016-07-06 06:39:43
    Tagged date : UTC 2016-07-06 06:39:43

     

  • Second Raw file from Camera

    General
    Complete name : P:\Camera\2016\10-25\Kim Movies-005.MP4
    Format : MPEG-4
    Format profile : Base Media / Version 2
    Codec ID : mp42 (mp42/avc1/CAEP)
    File size : 39.9 MiB
    Duration : 21 s 21 ms
    Overall bit rate : 15.9 Mb/s
    Performer :
    Encoded date : UTC 2016-10-26 00:45:44
    Tagged date : UTC 2016-10-26 00:45:44
    Copyright :

    Video
    ID : 1
    Format : AVC
    Format/Info : Advanced Video Codec
    Format profile : High@L3.1
    Format settings, CABAC : Yes
    Format settings, ReFrames : 2 frames
    Format settings, GOP : M=3, N=30
    Codec ID : avc1
    Codec ID/Info : Advanced Video Coding
    Duration : 21 s 21 ms
    Bit rate : 15.7 Mb/s
    Width : 1 280 pixels
    Height : 720 pixels
    Display aspect ratio : 16:9
    Frame rate mode : Constant
    Frame rate : 59.940 (60000/1001) FPS
    Color space : YUV
    Chroma subsampling : 4:2:0
    Bit depth : 8 bits
    Scan type : Progressive
    Bits/(Pixel*Frame) : 0.285
    Stream size : 39.5 MiB (99%)
    Language : English
    Encoded date : UTC 2016-10-26 00:45:44
    Tagged date : UTC 2016-10-26 00:45:44
    Color range : Full
    Color primaries : BT.709
    Transfer characteristics : BT.709
    Matrix coefficients : BT.709

    Audio
    ID : 2
    Format : AAC
    Format/Info : Advanced Audio Codec
    Format profile : LC
    Codec ID : 40
    Duration : 21 s 13 ms
    Bit rate mode : Constant
    Bit rate : 128 kb/s
    Channel(s) : 2 channels
    Channel positions : Front: L R
    Sampling rate : 48.0 kHz
    Frame rate : 46.875 FPS (1024 spf)
    Compression mode : Lossy
    Stream size : 327 KiB (1%)
    Language : English
    Encoded date : UTC 2016-10-26 00:45:44
    Tagged date : UTC 2016-10-26 00:45:44

     

  • This is unfortunately way more than I'm able to understand, since it seems to be an issue I haven't come across yet.

    I'm going to out an SOS...

    @Triem23 @Stargazer54 @NormanPCN @Aladdin4d

    Either of those wizards will be able to help you out buddy.

  • I think this needs to be submitted to support and they will probably want to see one or both files available for DL. I am happy to DL samples to test on my machine. That wont fix anything but it will indicate if the problem is file specific or installation specific.

    Given that two unrelated AVC sources are showing a similar problem this could be an installation specific problem. Try re-installing Hitfilm. It's a simple thing to try.

    Interesting that Adobe rendered a variable framerate video.

  • edited November 2016

     @NormanPCN @CNK

    Did a reinstall, and even tried the PRO trial, same thing.

    A friend said he had that exact same issue until he installed quick-time, as weird as that sounds.  I will try that tonight when I reach home and post an update.

    Regards

  • I don't see how installing QuickTime would solve this problem, because MP4 and MOV aren't really related. The closest thing I can think of would be if they both used the same codec, then renaming has fixed issues in the past.

  • So I gave up on it then - Almost a year later, and just installed the 2017 Express, and voila! same thing. Corrupted Hitfilm Import

    Here's the "kick". So i gave in and installed quicktime.  It plays quicktime files *perfectly* no weird green flashing bar.   Nothing else has this issue playing files.  


    Both windows 10 media players, VLC, and potsplayer all play them flawlessly.  Adobe products have no issues. 

     

    This apparently affects all mp4 files, regardless of source. Not sure what to do at this stage. 

  • @Gurukast Would you be able to post a copy of one of the video files on a cloud service and post a link here.  I would like to test import it in my system to see if I have any problem, and go from there on trying to figure out what's going on.

  • @tddavis - Its any mp4 files

    heck i downloaded the 5mb sample from
    http://www.sample-videos.com/
    Direct link to sample

    Plays perfectly in adobe premiere and windows 10 players, but import in hitfilm and...
    Corrupted

     

  • @Gurukast  I tried importing that file into Pro 2017 and into Express 4 with no problems on either platform. Sorry I can't seem to get how to make a preview show up.  I am at a loss to what could cause your issue with MP4s except some sort of codec problem.  Maybe I have another program installed than you do that makes it work?  Sorry I can't be of more help.

  • That sample works for me as well. It's not going to be some codec issue. MP4+AVC files are decoded natively in Hitfilm. So Hitfilm knows exactly what codec it is using. It's own native decoder. Mainconcept to be precise.

    Across platforms, only Quicktime files can use installable codecs, and then only Quicktime codecs. On Windows, AVI files can use installable codecs. Video for Windows codecs only.

    There could be some interaction with @Gurukast installation. Maybe an OpenGL interaction with ???(unknown). OpenGL is unique to Hitfilm in the list of other apps listed as working with the file(s).

    Could be just something unique to your installation. It happens. It happened to me one with the Split Screen Masking effect. Something that happened on my machine was not reproducible by anyone else.

  • Sigh.  I really stumped. 
    @NormanPCN , any command line switch to tell hitfilm dont use its native decoder? lol. sigh. 

  • @Gurukast No and yes. If the file is an AVC/H.264 mp4 file with PCM/AAC audio then just rename the file extension to MOV. Hitfilm will use the Quicktime/Apple subsystem to read/decode the file. 

    You can try that, but as I said, I don't think it is a codec issue or a file issue. It seems to be a problem specific to your installation. Notice all the reports from other users similar to yours. I think not. Disregard that at your own peril.

    Looking back in this thread history, I suggested you contact support. It does not sound like you did. If you do, you can link them to this thread for information.

  • @NormanPCN , morning and thank you. Contacted support this morning, so will wait and see. thanks for the assist.  I will let you know of any updates. 

  • @Gurukast ; Axel recently commented in another thread about green bars here:

    http://hitfilm.com/forum/discussion/44781/green-bar#latest

    What he asked the user might be relevant to your issue as well. 

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