If you haven't already watched this, do so. Lots of good info in here, including tools you can use to transcode your video footage before importing into HitFilm.
I recommend picking something from the list of recommended transcoders, installing it, then using it to transcode your problem file into a new one that truly has no audio. I use MPEG Streamclip, and one of its export options is to export without audio.
@jsbarrett Someone's not had his coffee this morning...link?
Oops! Someone doesn't drink coffee, but is still not processing properly thanks to this infection. Fixed.
I also have this problem that i hear it in the software but when i extract it the sound dissapears
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