I'm not receiving emails from your website

If you're expecting an email from our website (such as an order confirmation or password reset email), but haven't received it, the most likely cause is it was mistakenly marked as spam by your email provider. Please double-check your "Spam" or "Junk" folders to make sure the messages aren't in there.

If you still can't find it, let us know via the ticket system, and we'll look into it as soon as possible. Bear in mind that replies to your ticket may not reach your email inbox, so it is worth logging in to the website and checking the progress of your ticket regularly.

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